Returns & Refunds Policy

1. Introduction

At the medfinity , customer satisfaction is important to us. However, as we act as a platform connecting customers with suppliers, all returns and refund requests must be handled directly with the supplier of the product. Please read the following carefully before making a purchase.

2. Eligibility for Returns

• Products can only be returned if they are damaged, defective, or not as described upon delivery.
  
  

• The product must be in its original condition and packaging.
  
  

• Requests for returns must be made within 14 days of receiving the product.
  
  

3. Responsibility for Returns

• We do not accept returned items directly.
  
  

• Customers must contact the supplier stated on their order confirmation or invoice to arrange the return.
  
  

• Return shipping costs are the responsibility of the customer unless the supplier specifies otherwise.
  
  

4. Refund Process

• Refunds are issued by the supplier once the returned product has been received and inspected.
  
  

• Refunds will be processed using the same payment method used at checkout.
  
  

• Processing times may vary depending on the supplier and payment provider, but typically take 7–14 business days.
  
  

5. Non-Returnable Items

Due to the nature of medical equipment, certain products may not be eligible for return for hygiene, safety, or regulatory reasons. This includes, but is not limited to:

• Opened or used medical devices.
  
  

• Disposable items.
  
  

• Customized or special-order products.
  
  

6. Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect, you must notify the supplier immediately with photographic evidence. The supplier will guide you through the process of return, replacement, or refund.

7. Contact Information

If you need assistance in contacting the supplier or have questions about this policy, please contact us at:

 Email:  themedfinity@gmail.com
Phone: +92 313 7991519